Version 2.78

Term Description

howRwe is a short generic patient experience measure to capture patients' perception of their experience focusing on the central question: How are we doing?
It has four items to measure excellence including:
- Treatment as a person including compassion, empathy, emotional support, politeness, dignity, respect, and privacy.
- Communication with healthcare staff including patient engagement, information, education, choice, consent, shared decision-making, and empowerment.
-Promptness including delays, waiting, access, cancellations, and responsiveness
-Organization and management including safety, reliability, efficiency, and information accessibility and appropriate action.
Each level is indicated using a traffic-light metaphor with written labels, color, position, and images.
For analysis and reporting, each response level is recorded on a 0-3 ordinal scale, with excellent = 3, good = 2, fair = 1, and poor = 0. Higher scores indicated excellent service. The four items and four levels create 256 (44) different combinations. The howRwe score is calculated by adding the scores for each item and giving a scale with 13 possible values from 0 (4 × poor, floor) to the 12 (4 × excellent, ceiling) PMID: 25331177.
Source: Regenstrief LOINC

Reference Information

Type Source Reference
Webcontent R-Outcomes LtdCopyright Copyright © 2008-2021 R-Outcomes Ltd. All rights reserved.Users should notify Tim Benson by email: tim.benson@r-outcomes.com R-Outcomes

Panel Hierarchy

Details for each LOINC in Panel LHC-Forms

LOINC Name R/O/C Cardinality Example UCUM Units
96783-6 howRwe panel [R-Outcomes]
Indent96785-1 Treat you kindly
Indent96786-9 Listen and explain
Indent96787-7 See you promptly
Indent96788-5 Well organized
Indent96784-4 howRwe score [R-Outcomes] {score}

Fully-Specified Name

Component
howRwe panel
Property
-
Time
Pt
System
^Patient
Scale
-
Method
R-Outcomes

Basic Attributes

Class
PANEL.SURVEY.R-OUTCOMES
Type
Surveys
First Released
Version 2.70
Last Updated
Version 2.72
Order vs. Observation
Order
Panel Type
Panel

LOINC Terminology Service (API) using HL7® FHIR® Get Info

CodeSystem lookup
https://fhir.loinc.org/CodeSystem/$lookup?system=http://loinc.org&code=96783-6
Questionnaire definition
https://fhir.loinc.org/Questionnaire/?url=http://loinc.org/q/96783-6